Shipping & Delivery

Shipping & Delivery for Australia, Mainland China and Taiwan

The order details cannot be changed once they have been placed. Therefore, always make sure that you enter the correct information before completing your purchase.

Your order will be shipped out from Hong Kong and we currently only ship to: Australia, Mainland China and Taiwan. The shipping charge will be displayed after you select the shipping method in checkout, and it may change depending on the selected delivery method.

In general, we will ship your order within 5 working days of receiving your order. Delivery will be made by different couriers according to destination. The order will be arrived at the designated country in approximate 7-10 working days after we ship out. Estimated delivery time is just for reference, and delivery could be delayed due to handling, payment, custom clearance process or courier arrangements.

Customs or import duties may incur upon reaching its destination, Recipients need to settle the duties with local courier or local customs first. You can reach out to us within 30 calendar days after the import duties are settled for reimbursement with payment proof. The duties will be paid back to you via Paypal (for Australia, Taiwan orders) and WeChat Pay (for Mainland China orders)

Please contact us at sales.hk@samsonite.com for any matters related to the customs or import duties.

Shipping & Delivery for HongKong

Store Pickup Order: Please bring the notification message to pick-up your ordered product (s) within 14 working days. If you fail to pick up the product (s) within 14 working days from the date of our service provider sending out the SMS, (the send out date appearing in the record of our service provider shall be final and conclusive evidence), the order will be automatically cancelled and the amount of the order will not be refunded. Goods will be destroyed, for which we do not bear any legal liability.

Home Delivery Order: Our delivery service is from 10 am - 7 pm (HKT), Monday to Saturday except public holidays. 

Shipping Time

Store Pickup Order: In general, order will be delivered to your designated store within 5-7 working days* after placing the order on official website. Notification message will be sent to your contact number once it is ready.  If you fail to pick up the product (s) within 14 working days from the date of our service provider sending out the SMS, (the send out date appearing in the record of our service provider shall be final and conclusive evidence), the order will be automatically cancelled and the amount of the order will not be refunded. Goods will be destroyed, for which we do not bear any legal liability.

Home Delivery Order: In general, you are expected to receive your order within 3-5 working days* after placing the order on official website. Our warehouse customer service team will call in advance to confirm the delivery date and time.
        

Shipping & Handling Rate

We offer delivery service to areas in Hong Kong, Kowloon, New Territories and Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung in Lantau Island, which can be accessed by motor vehicles on paved roads.

For Cheung Chau, Ping Chau, Mui Wo and Lamma Island, delivery is only available within 500 metres of walking distance from the goods unloading point.

If no elevators are available on premises, an additional fee will be charged. Ground floor delivery is free of charge. Delivery will be made up to 8 floors only at the cost of HK$10 per floor. Delivery fee shall be paid to the delivery staff directly.

Delivery service is not available to Frontier Closed Area, all outlying islands (excluding Cheung Chau, Ping Chau, Mui Wo, Lamma Island, Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung), warehouses and premises not accessible by staircase or above the 8th floor without elevator service.

No less than 2 working days’ notice in advance to our logistics customer service team is needed for any change in delivery time.