Samsonite products are rigorously tested to ensure that the travel products you
trust meet stringent standards.
Consequently, if a problem occurs with your Samsonite product (the "Product")
and the problem is caused by
manufacturing
defects in material and workmanship, Samsonite will, in its discretion, either
repair or replace the Product in
accordance with the warranty terms and conditions stated herein.
If a manufacturing defect is found in your Samsonite product, please deliver it
directly to an Authorized
Service
Centre. To locate a Service Centre anywhere in the world, Click
here This warranty is global and you may have your
Product repaired at any Service Centres in the world. You are, however,
responsible for all costs of getting the Product to any such Service Centre
including, but not limited to, the
cost of
packaging, shipping and applicable taxes.
- For warranty service at a Service Centre or at Samsonite’s own direct shops
in Hong Kong and Macau, you
will need to
present the duly completed warranty certificate and the original receipt of
purchase (only receipts issued
by
Samsonite’s own direct shops or authorized dealer shops will be accepted).
We regret that we do not provide
warranty and
repair services to products (even genuine items) purchased from stores other
than Samsonite’s direct shops
or authorized
distributors.
- The warranty period is stated on the warranty card enclosed inside the
product and/or in the list of
product features
on our website.
- Samsonite products must be serviced only through an approved Samsonite
Authorized Repair Centre (“Repair
Centre”) for
warranty repairs. Repairs performed by anyone other than an Authorized
Repair Agent will void the warranty.
- The purpose of the repair service is to restore the product to its normal
functionality, but it does not
guarantee
restoration of its original appearance, the use of original spare parts or
the availability of spare part in
the same
colour especially for the products purchased outside of Hong Kong or for
products that are obsolete or
discontinued. You
authorize Samsonite to fully exercise its discretion in using alternative
spare parts (if available,
including parts of
another brand) to repair your Product.
- The warranty provided herein is limited to the value of the Product at the
time of purchase.
- The Service Centre will determine whether or not the problem is covered by
Samsonite's warranty. If the
warranty
applies, you will be notified as to whether the Product will be repaired or
replaced.
- Replacement will be made on a one-for-one basis with the same brand and
the warranty period of the
replacement unit
will follow the original Product and will not be renewed.
- If the Product is to be replaced and the Product is no longer available,
Samsonite will substitute a
product similar
in value (based on the original price actually paid). If you paid for
your product in a foreign
currency, the Product’s
value will be calculated based on the exchange rate on the date of
replacement. Samsonite will not be
responsible for
your loss due to currency exchange/fluctuations.
- If our Service Centre determines that the Product is not covered under
warranty, any agreed repair or
associated
freight costs shall be borne by you (the owner).
- Product specifications are subject to change without prior notice.
- Please inspect the Product immediately after it has been handled by someone
else. If damaged occurs
during transit,
you must submit a claim to the transit company (which insured your product
against damage), such as the
airline,
immediately upon arriving at your destination, preferably before customs
clearance. The transit company
(e.g. Airline)
is responsible for the damage to your luggage or backpack during transport
or at the airport.
- The Product locks are intended to prevent accidental opening only and cannot
guarantee the prevention of
theft of
the product or its contents, damage, or unauthorized access by
airline/airport staff or governmental
authorities.
- Please do not leave any personal belongings inside the items sent for
repair. Samsonite will not be
responsible for
their safekeeping nor for any loss, damage, or compensation related to those
items.
- Under all circumstances, while the Product is under repair and in
Samsonite’s custody, Samsonite’s
liability shall
be limited solely to the cost of repair or replacement of the affected
Product. Samsonite shall not, under
any
circumstances, be liable for any other losses or damage you may incur,
including any indirect or
consequential damage.
- Samsonite will notify you once the repair is completed and will retain the
repaired item for 7 working days
(working
days in the Hong Kong Special Administrative Region) for collection. If the
item is not collected within the
deadline,
it will be sent back to the warehouse, and Samsonite reserves the right to
charge you for any associated
storage and
transportation fees. If the item remains uncollected for 30 calendar days
after completion of repair,
Samsonite reserves
the right to consider it as abandoned and dispose of it without further
notice. Samsonite will not be liable
for any
loss or damages related to such abandoned items.
