Monday to Friday (9AM to 5PM)
PHONE: +852 2422 2611Call Us
EMAIL: Write to Us
If you have any question or need help with your account, you may Contact Us to assist you.
Monday to Friday | 9 AM to 5 PM (Except public holiday)
Phone: +852-2422 2611
Shipping & Delivery
Our delivery service is from 10 am - 7 pm, Monday to Saturday except public holidays.
In general, you are expected to receive your order within 3 - 5 business days after placing the order. Our warehouse customer service team will call in advance to confirm the delivery date and time.
Shipping & Handling Rate
We offer delivery service to areas in Hong Kong, Kowloon, New Territories and Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung in Lantau Island, which can be accessed by motor vehicles on paved roads.
For Cheung Chau, Ping Chau, Mui Wo and Lamma Island, delivery is only available within 500 metres of walking distance from the goods unloading point.
If no elevators are available on premises, an additional fee will be charged. Ground floor delivery is free of charge. Delivery will be made up to 8 floors only at the cost of HK$10 per floor. Delivery fee shall be paid to the delivery staff directly.
Delivery service is not available to Frontier Closed Area, all outlying islands (excluding Cheung Chau, Ping Chau, Mui Wo, Lamma Island, Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung), warehouses and premises not accessible by staircase or above the 8th floor without elevator service.
No less than 2 working days’ notice in advance to our logistics customer service team is needed for any change in delivery time.